Our team is passionate about delivering a bespoke, quality service that results in the best financial returns for our clients by minimising gross to net leakage and delivering value for money services, generating robust income rental streams, sustaining long term occupancy and undertaking intelligent asset management.


We are committed to safeguarding reputations and shaping our services to suit investor objectives. We assist in creating PRS brands by ‘white labelling’ our service under a preferred or existing brand. We can also deliver under our own Pinnacle Places brand if desired.


Our ‘white labelled’ service is tailored according to our clients preferences and investment objectives and can also be sculpted to existing brands, values and visions. We provide a bespoke service to portfolio owners who wish to out-source all or part of their in-house letting and management function.



Investment

Through our broad range of bespoke management services we assist developers, institutions and residential portfolio holders to benchmark asset performance and create further value through professional letting and management of residential portfolios.


We assist in assessing PRS investment opportunities, cash flow operational models to establish investment returns and tailor competitive fee structures to incentivise performance.


Whether a development is at the conceptual, planning of fully operational phase, we offer customers with a mixture of tenure and assets a unique solution. At Pinnacle Places we have the expertise and track record to create product release strategies to maximise rental values and place making.


As a comprehensive residential management service, we maximise on our operational flexibility to respond to investor’s strategies to acquire, hold and release assets as required to suit their development and investment strategy. We have the expertise and track record to fast-track incubation of a community, establish a sense of place and drive capital values.



Lettings & Marketing

Our in house PRS team are experts in marketing and letting of private rented property. We are specialists in knowing markets, establishing rental values, maximising value through phased product release and minimising voids. This allows us to fast-track occupation to maximise financial returns and quickly establish communities that deliver added value to clients and customers alike.


Our team advise on marketing strategies and campaigns and provide supporting marketing material to maintain a strong portfolio profile. Our lettings service is underpinned by our bespoke, industry leading portal which allows applicants the convenience and ease of a paper free process. We operate a fee free resident service and same day response to communications.


Our processes ensure stringent resident qualifying and robust vetting to ensure the best quality match for resident to available property.



Contracts & Compliance

As a leading PRS provider, Pinnacle Places sculpt bespoke tenancy conditions and operational processes to suit client objectives. Our robust referencing and contract processes are entirely paperless, managed through bespoke industry leading software.


We are supported by out in-house Contracts and Compliance team who are industry qualified and ARLA accredited adhering to and shaping industry best practice. We pride ourselves on providing practical and fair advice on tenancy management and ensure actions are taken in line with the mutual interests of clients and residents alike.



Property Management

Pinnacle Places currently manages 3,750 homes and their surrounding environments. Our extensive, joined-up management package covers rent collection, reactive and planned and cyclical maintenance, utility management, concierge, security, cleaning, grounds maintenance, resident communication, health and safety and contractor management. Pinnacle Places has the unique capability to deliver all these services by qualified and experienced professionals, on site or remotely, creating a seamless, coherent, accountable and exceptional value service for residents and clients.


Our culture of inclusive and responsive resident management helps to sustain high levels of resident satisfaction, low arrears, low voids and high occupancy levels.


All residents receive the same outstanding standard of service from our teams, no matter the tenure of their property. Capitalising on our breadth of experience managing privately rented, leasehold and social properties, our teams easily deal with the complexities surrounding, for example, differing contractual agreements or service charge payments.


Our property management service provides 24/7 access for routine, reactive and emergency maintenance as well as general inquiries. Our 24/7 contact centre compliments our property management function by ensuring that our residents have support and service at any time.


Properties are inspected mid term as standard and we audit and facilitate the provision of service contracts for all legal and statutory compliance including gas, electrical and fire safety.


Our residents also have 24/7 access to our bespoke residents portal for resident updates, reporting, updates and all tenancy related documentation.


We deliver property management excellence which contributes to longer term occupancies, lower tenancy turnover and asset protection. Our ability to turnaround property during tenancy change over also contributes to lower void rates.


We use the buying power of the Pinnacle Group to aggregate supplier agreements and drive best value for money from our contractors and suppliers which are regularly reviewed. Our bespoke property management system covers third party contractor compliance and as standard.



Finance & Accounts

We provide comprehensive portfolio performance reports regularly reviewing performance with our clients to maintain strong returns and a focus on our customers’ objectives.


Our qualified staff oversee financial health through real time reporting and robust cash flow management, by aggregating third party suppliers and utilising self-delivery and in house expertise to maximise values and minimise expenditure.


Clients receive monthly income and expenditure statements, quarterly performance reports as well as annual accounts that can be easily incorporated into corporate accounts and reports, tax returns and portfolio management accounts. Records can be available for inspection by clients, their advisors and auditors.


Pinnacle Places are members of a government approved Tenancy Deposit Scheme which incorporates Client Money Protection. We hold both deposits and client money in accordance with statutory requirements.



Asset Management & Technical Services

We maximise yield returns for our clients and we advise them on performance and trends in relation to income, expenditure, arrears and voids as standard. This allow full oversight by our clients of their properties’ performance. This has to be delivered whilst optimising capital expenditure to preserve and enhance capital values.


As part of our holistic asset management approach, our in-house qualified technical services team provide life cycle modelling, planned and cyclical maintenance schedules, statutory compliance and legislative reporting.


We undertake stock condition analysis, project both manage minor and major works, as well as provide advice on property refresh and furniture procurement for the best rental returns.